U.S. Digital Response connects governments and nonprofits with rapid pro bono tech assistance to respond to the critical needs of the public.
My role: Volunteer Content Strategist
Provided volunteer content strategy services for a city in California. My strategy was based on our team’s user research and my knowledge of best practices.
Conducted accessibility and content audits, providing strategic recommendations for content design and information architecture based on user research.
Presented my findings and recommendations to city stakeholders, offering actionable insights that exceeded the initial scope of the project.